Shipping & Returns
Shipping Policy
Standard International Shipping (Free): Delivery takes approximately 7 to 15 business days to arrive anywhere in the UK. Because we source our tech accessories directly from top-tier international manufacturers, we pass the savings on to you with completely free shipping on all orders.
Order Processing Time: Orders are processed and dispatched within 1 to 3 business days. Once your item ships, you will receive a tracking code via email to monitor its journey every step of the way.
Customs and Duties: As our items are shipped internationally to the UK, please note that any minor local customs clearance procedures are smoothly handled, and our customers do not face hidden fees at delivery.
Tracking Your Package: You can track your order directly through our website or via our support desk using the tracking link provided in your shipping confirmation email.
Return & Exchange Policy
30-Day Return Window: We want you to love your tech gadgets. If you are not entirely satisfied with your purchase, you have 30 days from the date of delivery to request a return.
Eligibility for Returns: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
International Return Process: Because our items are globally sourced and shipped directly to our UK customers, please reach out to our care team at onyxtechconnect@outlook.com to initiate a return and receive the appropriate return instructions and address.
Refunds: Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a few business days.
Exchanges: We gladly replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, drop us a message through our support desk and we will guide you through the process.
Shipping Costs for Returns: Customers are responsible for paying for their own shipping costs for returning non-defective items. Shipping costs are non-refundable.