Terms & Conditions
Customer Care
Scope of Assistance: Our customer care team is dedicated to helping you with product inquiries, tracking updates, order modifications within the allowed processing window, and return assistance for all purchases made through our store.
Communication Channels: Official support is handled exclusively through our designated support desk and care email (onyxtechconnect@outlook.com). Communications outside of these official channels cannot be verified or guaranteed.
Response Times: We strive to answer all inquiries within 24 hours during our regular Customer Care Hours. Response times may vary slightly during peak shopping seasons or holidays.
Customer Conduct: We are committed to providing a safe and respectful environment for our support staff. We reserve the right to suspend or refuse service to any customer who engages in abusive, threatening, or harassing behavior toward our team members.
Policy Updates: OnyxTech reserves the right to update or modify these customer care terms at any time. Changes will take effect immediately upon being posted to the website.
Privacy & Safety
Information Collection: We collect essential information required to process your orders and provide a seamless customer care experience, including your name, shipping address, email, and phone number.
Data Security: All personal details and transaction data are processed securely using encrypted protocols to ensure your information remains strictly confidential and protected against unauthorized access.
Use of Information: Your data is used exclusively to fulfill purchases, coordinate international shipping to the UK, provide updates via our support channels, and improve your overall shopping experience. We never sell or trade your personal information to third parties.
Cookies and Tracking: Our website uses cookies to enhance user experience, analyze site traffic, and remember your preferences. You can adjust your browser settings to disable cookies if you prefer.
Policy Updates: OnyxTech reserves the right to modify or update this Privacy & Safety Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted directly on this page.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments